Springwell Medical Centre
39 Ardmillan Terrace Edinburgh EH11 2JL
Tel: 0131 347 1860
Fax: 0131 347 1861
Out of Hours: 111
In October 2018 there were 215 missed appointments (DNA'd). Please cancel appointments if you are unable to attend.

How To Make An Appointment

Appointments with the Doctors are available from 07:15-07:55 (Tuesday-Thursday), 08:30-11:00 (Monday-Friday), 12:00-12:30 (Friday only), 13:30-16:00 and 16:30-17:30(Monday-Friday).

Appointments with the Nurses are available from 08:00-12:30 (Monday, Tuesday, Thursday and Friday), 09:30-12:30 (Wednesday) 13:00-17:00 (Monday, Tuesday and Friday) and 13:00-16:00 (Wednesday and Thursday). We also have an early surgery on a Thursday morning (07:20-08:00).

We operate as a group and you can make an appointment to see any doctor or nurse however it is beneficial to you that you try to see the same GP or nurse where possible to build up some continuity. If this GP or nurse is on annual leave or fully booked then you can see any other GP or nurse in that case. If your medical need is urgent then you may not be able to see the doctor of your choice. Our aim is to provide more "same day" appointments and less "pre-bookable". However to achieve this we need your help. Please try not to book appointments in advance "just in case" you need seen as our aim is to provide an appointment on the day you feel you need one. There will of course be occasions when this will not be possible due to excessive demand, but we will try our best to minimise this situation. Please remember to let us know if you cannot attend your appointment by either phoning reception, popping in to the surgery or using our cancellation form on the main menu on this website.

GP - Same Day Appointment

Same Day GP Appointment

70% of our appointments are this type. Morning appointments for the same day are released at 08:00. Afternoon appointments for same day are released at 11:00. We offer approximately 100 same day appointments per day. This figure can vary depending on annual leave and ability to get locum cover (a locum is a GP that is not attached to the practice but helps us out with holiday cover). Please note that both release times can be very busy so we ask all patients to be patient with us and we will do our best to accommodate you.

Please call at the release times stated above. If left later than 08:00 or 11:00 it can sometimes be difficult to get an appointment. 
Please note, we will not give any afternoon appointments out until 11:00 precisely so if you call before 11:00 you will be asked to call back a few minutes later.

GP - Pre-Bookable Appointment

Pre-Bookable GP Appointment

30% of our appointments can be booked up to 12 weeks in advance and the earliest to pre-book is normally about 4 working days away but depending on demand and cancellations they can often be sooner or further away. The pre-bookable appointments are mainly early in the morning (07:15-07:55 and 08:30- 09:30) or late in the afternoon (17:00-17:30) with a few scattered mid afternoon. Patients fail to attend in about 1 in 6 pre-booked appointments. Please remember to let us know if you cannot attend your appointment.

GP - Early Morning Appointment

Early Morning GP Appointments

On a Tuesday, Wednesday and Thursday we operate "early surgeries" between 07:15 and 07:55 and are intended to benefit people who find it difficult to see the doctor during normal opening hours due to work commitments. These appointments are pre-booked appointments and are usually booked approximately 1 week ahead.

Please note this is strictly a pre-booked appointment service only so no other service is available at this time.

GP- Telephone Appointment

Telephone GP Appointment

We offer between 12 and 20 pre-bookable telephone consultations each morning. These are suitable for follow up appointments, prescription queries (not re-ordering repeat medication), discussing results/hospital visits etc. They are not suitable if the doctor will need to examine you. These appointments are booked no further away than the next day. When asking for one of these appointments the receptionist will ask for your best contact number and a brief description of what it is concerning. This is to make sure this appointment type is appropriate and to make sure any urgent problems are dealt with without delay. There is no allocated time for this appointment and we would normally tell you the doctor will call you "any time between 08:30 and 11:30 depending on when they get a break in surgery". Please remember that the GP could be delayed for a variety of reasons outwith our control. 

Please note if you wish to speak with a GP you must telephone as early as possible in the morning, and all requests must be made before 11:00.  Only "Medical Emergency" calls will be made after 11:00 by the Duty Doctor.

Practice Nurse Appointment

Practice Nurse Appointments

We offer these appointments between 07:20 and 17:00 (please see the break down of appointments on the "Surgery Times" tab). All Nurse appointments are pre-bookable. Our practice nurses deal with a wide range of procedures including, dressings, ear syringe, injections, vaccinations, specialist clinics (Asthma, COPD, Diabetes, Cardiovascular) etc. Because the Nurses are trained in more skilled areas we ask that you do not book an appointment with the Practice Nurse for a blood test or blood pressure review.  Our Phlebotomist and Health Care Assistant take all bloods and blood pressures.

Health Care Assistant Appointment

Health Care Assistant Appointment

Anne Frater runs our Health Care clinics every Wednesday (08:20-12:30 and 13:00-15:00), Thursday (08:20-12:00 and 13:00-15:00) and Friday (08:20-12:30 and 13:00-15:00).  These appointments are for blood tests, staple/stitch removal, GTT (Glucose Tolerance Tests), Height/Weight/BMI, urinalysis etc. All of these appointments are pre-bookable, we have no same day Health Care Assistant Appointments. 

Please note that all blood tests need to be done by 15:00 as our van collection is just after 15:00.

Home Visits

Home Visits

If you can manage we expect you to come to the surgery. It takes five times as long to see a patient at home. The doctors feel that they can perform a better examination with the surgery equipment available.  However if you cannot manage to come in to the surgery the receptionist will take down a few details including a brief description of your symptoms and these details will be passed on to the GP. Please call before 10:00 if you require a home visit. House visit requests after 11:00 will be passed to the duty doctor that day and only absolute emergencies will be visited as the doctor sees necessary. Due to other practice commitments we cannot guarantee a specific doctor will visit. House calls are done after morning surgery so the doctor will visit between 11:30 and 13:00. We can never set a specific time or doctor due to other emergencies and prior commitments.