Springwell Medical Centre
39 Ardmillan Terrace Edinburgh EH11 2JL
Tel: 0131 347 1860
Fax: 0131 347 1861
Out of Hours: 111
In the month of May there were 229 missed appointments (DNA'd). Please cancel appointments if you are unable to attend.

Other Practice Information

Specimens

Specimens are taken to the Hospital Laboratories by van twice daily, approximately 12:00 and just after 15:00. Please ensure all specimens are handed in to reception by 15:00 at the very latest to make sure you do not miss the last pick up. Many samples cannot be kept overnight so you may require to repeat the test if you present after 15:00.

Test Results

Test Results


If a doctor requests a test e.g. blood test, x-ray, swab, urine test you may not require a further appointment to get the results. The GP receives the results, actions them and will leave a comment for our secretary to pass on to the patient.

Our secretary will give results out over the telephone. As our lines are busy in the morning results are only given out between 13:00-15:00 Monday to Friday. Please telephone the surgery between these times and press option 3 for test results. We request that patients call in for all test results in the event that mail is undelivered.

Please note that we can only give results out to the person they concern.  We will not give any results to husband, wife, partner, son, daughter etc and will only give a parent results for children under the age of 16.

Disabled Access

Disabled Access


We have disabled parking at the side of the building. There is a buzzer at the front door for patients who have difficulty accessing the building. All of our consulting/treatment rooms are on the ground level. Toilet facilities for disabled patients are also located on the ground floor.

Suggestions Or Complaints

Complaints

Our aim is to provide a caring, efficient and high quality service.  If you feel we could have done better we want to know. Please address any complaints to Mrs Alison Paterson, the Practice Manager in the first instance. If our practice manager cannot help with the problem she will make an appointment for you to speak with one of our GP Partners or explain the complaints procedure to you if you prefer. Written information is available about this process if you require it.

If you have any suggestions on how we could improve things no matter how small then we now have a suggestions box in the main reception for you to do so. This can be done confidentially if you prefer, simply do not leave your details on the card. You can also fill in our online form under "Send Us Feedback Online" tab from the main menu on this website.

Patients Rights & Responsibilities

Patients Rights And Responsibilities

Your rights:

  • Receive treatment from a general practitioner
  • Receive information about health services
  • Have your treatment explained to you
  • Refuse treatment in front of medical students or be involved in medical trials
  • Have a friend or relative with you
  • Have access to an interpreter or signer
  • Confidentiality
  • Have access to emergency medical care
  • Complain without discrimination
  • Have access to contraceptive or maternity services
  • Receive treatment regardless of race, gender, age, social class, religion, sexual orientation, appearance, disability or medical condition.

Your Responsibilities:

  • Be on time for appointments
  • Tell the surgery if you cannot keep appointments
  • Tell your GP if you move house or change telephone number
  • Use the emergency services responsibly
  • Treat Healthcare staff politely
  • Take care of all medication
  • Inform any healthcare professional of any other treatment you may be receiving or medication you may be taking that may influence your care
  • Comply with your treatment to the best of your ability.

Zero Tolerance Policy

Zero Tolerance Policy


We have a zero tolerance policy towards aggression at the practice. Whilst we fully understand the fact that a visit to the doctors may be upsetting or stressful and that some patients are under more stress than others we will not tolerate any verbal or physical aggression to any member of the practice team or our patients. Any such behaviour will result in the person being removed from the practice list without further warning.

Lothian Health Board

Lothian Health Board


Details of Primary Care Medical Services in the area can be obtained from: NHS Lothian, Pentland House, Ground Floor, 47 Robbs Loan, Edinburgh, EH14 1TY, Tel: 0131 537 8423.

Non NHS Examinations

Non NHS Examinations


Medical examinations for special purposes eg pre-employment, life insurance or to participate in certain sports require a full medical. Medical examinations require a special long appointment (17:00 in the evening) and there is usually a fee for these appointments which we require to be paid in full in advance. The receptionist can advise about the fee. Fees are set by the BMA.

Data Protection Act

Data Protection Act


We are a paperlite practice. This means that a summary of your medical record and all of your medical information including consultations, hospital letters, lab results etc are held on computer.
We treat your data with the utmost respect and confidentiality and this information is only shared if clinically necessary with other health professionals who will be providing your care, eg hospital clinics, District Nurses, NHS24. This is aimed to ensure you are getting the best care possible. You are entitled to see this information and ask for a copy of it though there will be a charge for copies to cover our overheads of time and consumables. It is important you let us know if you are unhappy and do not wish your information to be shared in this way. Insurance companies or researchers do
not have access to your records unless you have specifically given your consent for a medical report
or to take part in research.

Research Data Collection

Research Data Collection - Thin Information


The information recorded about you may be used for reasons other than your personal care, for example, to help protect the health of the general public, to plan for future, to train staff and to carry out medical and other health research. We are involved in research studies which require access to anonymous information (name, address, postcode, full date of birth) are removed. Individual patient’s records are added into a much larger anonymous database from many patients across the UK which is used by researchers outside the practice. This data may be anonymously linked to other data, such as hospital data. If you would like to opt out of this data collection scheme, please let your doctor know and your records will not be collected for use in the anonymous research database. This will not affect your care in any way. If anything to do with the research would require that you provide additional information about yourself, you will be contacted by your GP to see if you are willing to take part; you will not be identified in any published results. If you would like to know more about the data collection scheme, you can speak to Alison Paterson, Practice Manager.

Confidentiality

Confidentiality


Springwell Medical Centre has a legal duty to keep information about you confidential. We will not give any information about you to any other person, or give you any information about another person. This includes appointment times, if you are here in the surgery, test results, medication information etc. If you wish any information to be given to another person then we require written confirmation which will then be attached to your record.